Situation:

-Manufacturer reached out interested in us doing a repair on a mobility scooter.  They sent a correlating email along with an appointment through our website.

Mission:

-Weld repair on broken seat hinge

-Steel

-East Point Atlanta

-Residential address

-Monday Afternoon 

-NH Scheduled Appointment 

Execution:

*Warranty on Customers behalf 

-Remove plastic shroud 

-Weld 

-Replace plastic shroud

-Apologize for the inconvenience, attempt to repair any damaged relationships.

Administration:

-Add to contacts

-Overview emailed materials 

-Send final invoice 

Command:

  Tech: Clint

  POC: Tim xxxxx

After Action:

  Issues: None