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Situation:

-Manufacturer reached out interested in us doing a repair on a mobility scooter.  They sent a correlating email along with an appointment through our website.


Mission:

-Weld repair on broken seat hinge

-Steel

-East Point Atlanta

-Residential address

-Monday Afternoon 

-NH Scheduled Appointment 


Execution:

*Warranty on Customers behalf 

-Remove plastic shroud 

-Weld 

-Replace plastic shroud

-Apologize for the inconvenience, attempt to repair any damaged relationships.


Administration:

-Add to contacts

-Overview emailed materials 

-Send final invoice 


Command:

  Tech: Clint

  POC: Tim xxxxx


After Action:

  Issues: None

 
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